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Returns Information
Returned Shipments: Please
contact us toll free at
1-877-826-9371, Mon. - Fri., 9am - 5pm, EST, or send us an
email
ecare@uboxes.com.
Due to the high shipping costs that we incur, a prior approval is
required for refunds or returns.
Returns must be in their original counts and full bundles. Discrepancies
must be reported during the 7 day period following date of receipt of
shipment.
You are responsible for and must prepay all shipping charges, using
the carrier of your choice, and you shall assume all risk of loss or
damage to product while in transit to UBOXES. A fee will
apply for damaged and missing items and you will be notified by
Customer Service with this information.
The handling fee of $2.95 is non-refundable and a restocking fee of $5.00
per package returned will be deducted from your refund.
Delays by the carrier, for any reason does not constitute grounds for
cancellation, refusal, or return of order.
Refused Shipments:
If a package is refused by the recipient, the package will be
refunded less the 2.95 non-refundable handling fee. UPS return
shipping charges and UPS intercept fees of $11.00 per package. If you return items without proper RMA and/or
packaging, UBOXES retains the right to either refuse delivery of
such return or charge you an additional restocking fee.
Canceling an order:
Customers may cancel an order by
calling
1-877-826-9371 before 4:00PM EST the day the
order is placed if your order has not already shipped, you may cancel it
for any reason for a full refund.
If your order is in transit and you need to cancel the delivery, you
will be refunded once the shipment is returned back to our
distribution center.
This refund will be less $11 per package to cover UPS intercept charges
plus a $20 per package fee which covers the UPS return shipping
charges and the restocking fees. The handling fee of
$2.95 is non-refundable.
Fees may also apply for damaged / missing items during return.
If your order is placed after 4pm EST on a
Friday or on the weekend, you must cancel it on the following Monday
morning before your order is shipped to avoid any shipping and
restocking fees.
Re-route
/ Address correction: If your order is in transit and you need to
re-route the packages, including address corrections and Apartment
number changes, Suite number, Unit number,
Room number changes, etc... there will be a $10 per package
address correction fee charged by UPS, but billed by
UBoxes for the
re-routing of a shipment. Re-routing of a package will also delay the
delivery by an estimated 1-2 days. Please
contact Customer Service,
for estimated deliver time.
Please have your order number
ready for faster, more accurate service.
Handling Fee Information
We charge a non-refundable $2.95
handling fee per order to cover our fulfillment costs.
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