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Shipping FAQ's

How do I track my order?

If you included your email address on the order when you placed it, an automated tracking email will be sent to you once the label is generated. You may also visit track my order on our website to get tracking information.

Is the delivery time guaranteed?

Unfortunately, with ground shipping service, we are unable to guarantee deliveries due to unforeseen circumstances. Although they are not expected, sometimes they do occur. These circumstances include mechanical issues, sorting errors, weather delays, etc.

What if I do not get my order on time?

We do our best to provide our customers with expected delivery dates, however we cannot make any guarantees due to unexpected delays with the carrier that may occur. We highly suggest for time sensitive orders, that you contact our customer service department at 1-877-826-9371. Our business hours are 9 am to 5 pm EST.

What if I received a damaged item?

We have a high standard for quality assurance and packaging our products. Should your item be damaged in transit, please contact customer service right away so we may assist in filing a carrier claim and replacing the item for you if you choose. 

Why did I receive my order in separate shipments?

We ship from multiple locations, based on availability at the time of the order. On occasion, some items on your order may not all be available at one location. Therefore to avoid back ordering the item, we will ship from the closest fulfillment center that has the item in stock.

How long does it take to get my order?

Transit times are based on what you are ordering and where it’s shipping from. Our estimated transit times map may be viewed here: uBoxes shipping information.  Since we ship from multiple fulfillment centers, your order may ship from multiple locations. For time sensitive order, please contact our customer service department right away to determine estimated transit times.

 Since we ship from multiple fulfillment centers, your order may ship from multiple locations. For time sensitive order, please contact our customer service department right away to determine estimated transit times.

Do you deliver on weekends?

Unfortunately, at this time, our deliveries are made Monday through Friday only.

Where do you ship from?

We currently have fulfillment centers in NJ, FL, KS and CA. Please view our shipping map or contact customer service to determine where your order is shipping from.

Why was my shipping label voided?

We do our best to combine smaller items into larger packages when we can. Should we be able to do this, the shipping label will be voided or show no movement. Once you receive your order, please take all the individual items completely out of the packaging they were shipped in. Due to the manner in which we pack, you must separate everything to be able to see the smaller items.