International Shipping Policy
International Shipping and Return Policy - Uboxes, LLC
At Uboxes, LLC, we are committed to providing a seamless international shopping experience for uBoxes customers. All international orders are processed and shipped through FedEx International within 24 hours M-F. Please review the following policies for international shipping and returns:
1. International Destinations:
• We currently ship to Mexico and Canada only.
2. Shipping Options:
• All international orders are shipped through FedEx International.
3. Shipping Time:
• Shipments to Canada and Mexico typically take up to 10 business days to arrive.
• While most orders arrive sooner, delivery times can vary, and in rare cases, it may take longer than expected.
• Expedited shipping options are not currently available.
4. Tracking Orders:
• Please note that the status of your tracking number may take some time to update while your package is en route and goes through customs.
• Continuously check the status of your delivery using the provided FedEx tracking number.
5. Tax and Customs Charges:
• All international orders are delivered duty paid (DDP).
• Duties and taxes are collected during the checkout process to avoid surprise fees upon package arrival.
• Customers can focus on enjoying their purchases without worrying about additional charges.
6. Returns:
• Customers are responsible for return shipping fees. Please contact Customer Service to provide Tracking Numbers.
• For any issues with products or delivery, please contact our customer service department via live chat on our website.
• Our customer service team will assess the situation and either provide a credit or reship the item promptly.