International Shipping and Return Policy - Uboxes, LLC
At Uboxes, LLC, we are committed to providing a seamless international shopping experience for uBoxes customers. All international orders are processed and shipped through FedEx International within 24 hours M-F. Please review the following policies for international shipping and returns:
1. International Destinations:
• We currently ship to Mexico and Canada only.
2. Shipping Options:
• All international orders are shipped through FedEx International.
3. Shipping Time:
• Shipments to Canada and Mexico typically take up to 10 business days to arrive.
• While most orders arrive sooner, delivery times can vary, and in rare cases, it may take longer than expected.
• Expedited shipping options are not currently available.
4. Tracking Orders:
• Please note that the status of your tracking number may take some time to update while your package is en route and goes through customs.
• Continuously check the status of your delivery using the provided FedEx tracking number.
5. Tax and Customs Charges:
• All international orders are delivered duty paid (DDP).
• Duties and taxes are collected during the checkout process to avoid surprise fees upon package arrival.
• Customers can focus on enjoying their purchases without worrying about additional charges.
• Products should be shipped back with full contents in unopened packages.
• Customers are responsible for return shipping fees. Please contact Customer Service to provide Tracking Numbers.
Customers may be charged additional tax and/or duties by their local government when sending items back to our warehouse.
• For any issues with products or delivery, please contact our customer service department via live chat on our website.
• Our customer service team will assess the situation and either provide a credit or reship the item promptly.
At Uboxes, LLC, we strive to make your international shopping experience enjoyable and stress-free. If you have any questions or concerns regarding our international shipping and return policy, feel free to contact our customer service team for assistance. Thank you for choosing Uboxes for your moving boxes and packing supplies needs.